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Welcome to our online marketplace at www.siain.co.uk. [Siain] (“we,” or “us”) owns and operates www.siain.co.uk, (including www.siain.co.uk Mobile) (collectively, our or this “Site”), where we provide our services, (collectively referred to as “boutique beauty”), a Website that provides you, (collectively referred to as “Users” or “Customer”) a Website platform specialising in sourcing the best organic skincare and cosmetic brands in the UK, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein. By accessing our website and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service is applicable to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please review and study these Terms of Service carefully before using our site. By accessing or utilizing any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then we request that you leave the site immediately and don’t utilize any of our Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By accepting these Terms of Service, you expressly agree that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


Privacy Policy

When purchasing from www.siain.co.uk you provide us with personal details, we respect your privacy and all information is strictly confidential. We confirm that your details will be used to fulfil your order. We may have to disclose some of your information to service suppliers such as our Couriers to enable us to complete your order however we will not disclose your information to any unconnected third party. Also we will track your orders and history of use of the website, to furnish www.siain.co.uk with information to improve our service to you. By placing your order, you consent to us using your personal details. For any further information please contact info@Siain.co.uk


General Conditions

We absolutely reserve the right to refuse service to anyone for any reason at any time. You agree and understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


Accuracy, Completeness and Timeliness of Information

We at Siain.com are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain products information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

All prices for product and services on Siain.co.uk are quoted in pounds sterling (£). They include VAT payable but exclude delivery charges, which are detailed separately. Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any import duties that may be applicable for deliveries within their own countries.

Products or Services (if applicable)

We are a boutique beauty company specialising in sourcing the best organic skincare and cosmetic brands in the UK. Through our website platform, we deliver to our numerous clients a rich collection of different brands of natural cosmetic products. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any-time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. Siain will pass on to you any benefits obtainable under any warranty given by Siain.co.uk supplier PROVIDED THAT you have paid for the goods. Siain warrants that the quality of products, services, information, or other material purchased or obtained corresponds to the description on our site. The provision of the Terms override any other statement, description, information, warranty, condition or recommendation contained in any catalogue, advertisement, or communication made verbally by any employee of Siain.

Ordering Products

At Siain, you can visit our website without creating account but when you place your first order you will need to register with us and complete certain fields on our order form. You expressly agree not to disclose or transfer your username or password to any other person and to notify us immediately if you become aware of any unauthorised use of your username and password. We reserve the absolute right to suspend your access to the website without liability to you if in our equitable opinion such action is necessary to safeguard the site. Prior to submitting your order, our platform will give the customer the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase products selected by you. If products displayed on our online marketplace are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you the products as shown. We reserve the right to change at any time and without any previous notice the products offered on our website. It is absolutely important that you check carefully the quantity of products that you order from us. We will deliver what you order. You expressly agree that though you have a right of cancellation you must pay for the delivery costs back to us.


Telephone Sales

You may likewise order from us by phone. You can call us on Monday to Friday from 9.30am to 5.30pm UK time, barring bank and public holidays. In the event that you give us an email address, we will follow the same procedures as for internet sales yet in the event that not we claim all authority to take after an option procedure, of which you will be prompted when you call. On account of phone deals, acceptance of your order follows the same procedure as with internet sales. An agreement of offer between us is not formed until your order is accepted and payment in full has been received and cleared.

Accuracy of Billing and Account Information

We reserve the prerogative to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor  have any control over their input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Read our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related site, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) Use, download or otherwise copy, or make available (whether or not for a fee) to a person or entity: any directory of users of the Services or other user or usage information or any portion thereof; (m) Upload, download, use, or otherwise copy, or make available (whether or not for a fee) any file that contains text, images, photographs, software or other material protected by trade secret, or any intellectual property laws, including, by way of example, and not as a limitation, copyright or trademark or service mark or patent laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same. (n) Use any material or information which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party, or violates any other applicable law; (o) Modify, publish, transmit, settle, transfer, sell, lease, rent, license, sublicense, assign, reproduce, create derivative works from, distribute, perform, link, display or in any way exploit Siain.co.uk database other than for the limited purposes for which material is licensed for your use; (p) Use or exploit any part of the Site or any software deployed in connection with the Site as, or as the content of, a service offered or supplied to other persons or entities without the express written consent of Siain.com. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitation of Liability

You agree that the Website will not be liable for any harms, including direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Website has been advised of the possibility of such damages), resulting from:


  1. the use or the inability to use the Website or Service;
  2. the cost of getting substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
  3. unauthorized access to or alteration of your transmissions or data;
  4. loss or misuse of data you posted, transmitted through, or otherwise communicated via the Website or the Service;
  5. any reliance placed by you on the completeness, accuracy or existence of any Content, or as a result of any relationship or transaction between you and any third party;
  6. any change which Company may make to the Services, or for any permanent or temporary cessation in the provision of the Services (or any features within the Services);
  7. statements or conduct of anyone on the Service; or
  8. any other matter relating to the Service.


Without limiting the foregoing, under no circumstances shall Siain.co.uk or its suppliers be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.


Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law.


Disclaimer of Warranties



No advice or information, whether oral or written, obtained by you from the Website, our third party service providers, or through or from the Service will create any warranty not expressly stated in these Terms.


Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.


To the extent that any part of this section is not consistent with any other part of these Terms, then this Disclaimer of Warranties will override it.


You agree to indemnify, defend and hold harmless Siain.co.uk and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


You indemnify and hold harmless Siain.co.uk against all possible loss or damage suffered and costs incurred by Siain.co.uk as a result of claims by third parties arsing from:

  1. any act performed by you in using the Website and/or the use of your Account;
  2. any act performed by you that violates these General Terms and/or any (intellectual property) rights of third parties;
  3. any act performed by you in ordering and/or taking delivery of products; and/or
  4. any wrongful act committed by you.


You will be obliged to compensate Siain.co.uk for any and all costs incurred and loss or damage suffered by the latter relating in any way whatsoever to such claims.


Copyright and Trademarks

The Siain Store and www.siain.co.uk, The Siain Store Icon, the Packaging Design, and Software are registered trademarks of Siain.co.uk. Other brands mentioned on this website may be trademarks of their respective owners. Other product and company names used may be the trademarks or registered trademarks of their respective owners and are used by us with their consent. All website components relating to www.siain.co.uk are copyright and owned by Siain Store or their content and technology providers, including but not limited to, design, logos, text, graphics and source codes, any use whatsoever is strictly prohibited. The contents may not be used, altered, copied or reproduced in any way without our express written consent.


Delivery and shipping info

The products purchased by you on the Website are delivered to the address (NOT PO boxes) specified by you for that purpose within UK or anywhere in the world. Delivery will be made only after your payment for the products has been received, unless you have opted for payment in arrears. During the transportation of the product(s) Siain.com will carry the risk of damage, theft or loss. At the moment of delivery of the product(s) the risk passes to you.


In case Siain.co.uk is not able to deliver the product(s) within 30 (thirty) days, Siain.co.uk shall inform you immediately in writing in which case you are entitled to terminate the Agreement by notifying such in writing to Siain.co.uk. Siain.co.uk will repay the amount paid by you into an account specified by you within 30 (thirty) days at the latest, without incurring any other or further liability.


We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.

Returns and Exchange Policy

We trust you will be completely happy with anything you purchase from our site. However, if for any reason you are not happy with your purchase, you can return it unopened and unused within 28 days of the date of despatch. The date the products were dispatched to you by us will be outlined in the documentation with your request. You expressly guarantee that all products are returned in their unique packaging with their names in place. You should examine all products conveyed to you promptly on receipt and in any occasion within three days of conveyance. You should within three days of conveyance inform us of any claimed defect, lack or other deficiency in the product which might somehow or another be considered to have been conveyed as per your request. If you appropriately reject any products which are not as per the agreement between us you expressly agree to give back the product to us post-paid. You may exchange the product for something else, subject to stock accessibility, or get a full discount of the cost paid (barring any conveyance charges).


The refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the goods. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

Questions about the Terms of Service should be sent to us at info@Siain.co.uk.